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Download the Executive Report & On-Demand Webinar led by ICMI’s Justin Robbins for detailed analysis of:

  • Consumer expectations for language support
  • Strategies for delivering omni-lingual support
  • The impact of language on CSAT, NPS, FCR, and other key metrics

New ICMI & Lionbridge Research:

Contact centers need to adopt omni-lingual strategies to support growing language diversity and heightened consumer expectations.

Register to download both the Executive Report and On-Demand Webinar.


Executive Report & On-Demand Webinar

Yet for all of the challenges and advancements that contact centers have made over the past decade, one topic has gone seemingly unaddressed and increases in importance year over year: the impact of language on the customer experience.

In this landmark research, ICMI and Lionbridge share the direction and data necessary for contact center leaders to make informed decisions around their multilingual support.

Great customer experiences don’t happen by mistake or incredible circumstance–they are meticulously designed, expertly planned and beautifully delivered.