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By reading this eBook, you’ll learn:

  • The two primary drivers of the CX language gap
  • Critical insights into post-sale care and what they mean for global marketers
  • Where to focus customer experience resources going forward

[eBook]

Post-Sale Customer Care: 5 Facts You Need to Know for 2017

Just how important has CX become in post-sale care? This eBook takes a look at five key considerations marketers should now be aware of.

But despite investing in wonderfully engaging content, marketing teams are finding themselves up against a post-sale customer experience language gap and overlooking the true needs of their customers.

About Lionbridge

State-of-the-art global training and development solutions from Lionbridge both enlighten and empower your audiences to use, sell and support your company’s products and services.

Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide detail-critical business processes, including translation, online marketing, global content management and application testing solutions, that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. 

Without a strong focus on customer experience, organizations can no longer expect to cultivate a global customer base.

You’ll also get free access to our research report and on-demand webinar, Lost in Translation, for a deeper dive into emerging customer care developments.

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