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OMNI-LINGUAL COMES OF AGE FOR CONTACT CENTERS

Download this whitepaper to learn how omni-lingual enabling the omni-channel can deliver a significantly better CX

 

There are five strategies contact centers and BPOs can consider to add multilingual support.

5 Language Strategies

However, a gap in care has formed as omni-channel has become more prevalent and it revolves around consumers' language.

Consumers are turning to self-service before voice, making multilingual support across channels even more important.

Importance of Self-Service & Digital Channels

Innovation is enabling contact centers to support the omni-channel combined with higher translation quality.

Evolution of Real-Time Translation Technology

When consumers can communicate quickly, CX increases - reflected through CSAT, NPS, Customer Effort and other scores.

Languages Are Core to CX

The pursuit of superior customer experience coupled with consumer demands is making omni-channel care a business imperative.