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OMNI-LINGUAL COMES OF AGE FOR CONTACT CENTERS
Download this whitepaper to learn how omni-lingual enabling the omni-channel can deliver a significantly better CX
There are five strategies contact centers and BPOs can consider to add multilingual support.
Consumers are turning to self-service before voice, making multilingual support across channels even more important.
Innovation is enabling contact centers to support the omni-channel combined with higher translation quality.
When consumers can communicate quickly, CX increases - reflected through CSAT, NPS, Customer Effort and other scores.